Job Title: Junior System Analyst
Job Responsibilities
- Maintaining business & Technical level communication with the clients
- Identifying and documenting client/ User requirements
- Reporting on requirements progress as input to project status report
- Preparing and conducting requirements presentation for senior executives
- Reviewing design document and ensuring requirements are meet
- Documentation of functional and non-functional requirements
- Handle inbound calls and emails with enthusiasm, a passion for customer service, and positive energy to answer questions about products and services.
- Provide timely, high quality responses to external and internal customer questions and escalations, while balancing the company’s and the customer’s needs.
- Operate within the Support procedures, standards and policies.
- Achieve individual and team performance goals related to customer satisfaction, customer retention, and profitable company growth.
Experience Requirements
- At least 1 year
- The applicants should have experience in the following area(s): Business Analyst, MIS, Software Implementation, Technical Sales, Maintenance, Desktop Hardware and software, ERP Software
Additional Requirements
- Experience on implementing ERP system is plus
- Experience on writing SRS is must
- Strong problem-solving skills; gathers and analyses information skillfully
- Having a good knowledge on computer hardware & software installation and support is plus.
- Ability to understand and escalate issues efficiently and appropriately.
- Prioritize effectively within tight schedules and a fast pace environment
- Strong work ethic and customer service orientation with high integrity and ethics.
- Ability to work out of general office hours, which may include early morning hours, late night hours or weekend hours.
- Be self-driven and able to work independently as well as in a team
- Sincerity, honesty, hard work will be the key focus and target oriented
Educational Requirements
Bachelor’s degree in Computer Science and Engineering from any reputed university
Employment Type
Full-time
Job Location:
Mohakhali DOHS, Dhaka
Salary:
Salary will be decided upon discussion. Attractive salary will be given to the right candidate.
Application Deadline:
18th April 2019
Apply Instruction:
If you meet all the requirements above, please send your resume to hello@invento.com.bd with subject “Junior System Analyst”