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Job Title: Junior System Analyst

 Job Responsibilities 

  • Maintaining business & Technical level communication with the clients
  • Identifying and documenting client/ User requirements
  • Reporting on requirements progress as input to project status report
  • Preparing and conducting requirements presentation for senior executives
  • Reviewing design document and ensuring requirements are meet
  • Documentation of functional and non-functional requirements
  • Handle inbound calls and emails with enthusiasm, a passion for customer service, and positive energy to answer questions about products and services.
  • Provide timely, high quality responses to external and internal customer questions and escalations, while balancing the company’s and the customer’s needs.
  • Operate within the Support procedures, standards and policies.
  • Achieve individual and team performance goals related to customer satisfaction, customer retention, and profitable company growth.

Experience Requirements 

  • At least 1 year
  • The applicants should have experience in the following area(s): Business Analyst, MIS, Software Implementation, Technical Sales, Maintenance, Desktop Hardware and software, ERP Software

Additional Requirements 

  • Experience on implementing ERP system is plus
  • Experience on writing SRS is must
  • Strong problem-solving skills; gathers and analyses information skillfully
  • Having a good knowledge on computer hardware & software installation and support is plus.
  • Ability to understand and escalate issues efficiently and appropriately.
  • Prioritize effectively within tight schedules and a fast pace environment
  • Strong work ethic and customer service orientation with high integrity and ethics.
  • Ability to work out of general office hours, which may include early morning hours, late night hours or weekend hours.
  • Be self-driven and able to work independently as well as in a team
  • Sincerity, honesty, hard work will be the key focus and target oriented

Educational Requirements

Bachelor’s degree in Computer Science and Engineering from any reputed university

Employment Type

Full-time

Job Location:

Mohakhali DOHS, Dhaka

Salary:

Salary will be decided upon discussion. Attractive salary will be given to the right candidate.

Application Deadline:

18th April 2019

Apply Instruction:

If you meet all the requirements above, please send your resume to hello@invento.com.bd with subject “Junior System Analyst”