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Junior System Analyst

Job Responsibilities

  • Maintaining business & Technical level communication with the clients
  • Identifying and documenting client/ User requirements
  • Reporting on requirements progress as input to project status report
  • Preparing and conducting requirements presentations for senior executives
  • Reviewing design documents and ensuring requirements are met
  • Documentation of functional and non-functional requirements
  • Handle inbound calls and emails with enthusiasm, a passion for customer service, and positive energy to answer questions about products and services.
  • Provide timely, high-quality responses to external and internal customer questions and escalations, while balancing the company’s and the customer’s needs.
  • Operate within the Support procedures, standards and policies.
  • Achieve individual and team performance goals related to customer satisfaction, customer retention, and profitable company growth.

 

Additional Requirements 

  • Experience in implementing ERP systems is plus
  • Experience in writing SRS is a must
  • Strong problem-solving skills; gathers and analyses information skillfully
  • Having good knowledge of computer hardware & software installation and support is a plus.
  • Ability to understand and escalate issues efficiently and appropriately.
  • Prioritize effectively within tight schedules and a fast pace environment
  • Strong work ethic and customer service orientation with high integrity and ethics.
  • Ability to work out of general office hours, which may include early morning hours, late-night hours or weekend hours.
  • Be self-driven and able to work independently as well as in a team
  • Sincerity, honesty, hard work will be the key focus and target-oriented

Others Benefits

  • Lunch: Fully Subsidized by office
  • Salary Review: Yearly
  • Yearly 1 Festival bonus.
  • Unlimited Tea
  • Weekly Holidays: 2
  • Performance bonus

READ BEFORE APPLY

  • To us, your CV will represent yourself even before we meet.
  • Please send your updated copy of your resume, along with a photo
  • The email subject should be: “Junior System Analyst”.
  • Add a section to your email, answering the question “Why do you think you are the right fit for the job?”.
  • Including your portfolio/case study will add an extra advantage.

Years of Experience: At-least 1 Year

Deadline: 20th April, 2022

Email at: career@invento.com.bd

Portfolio Submission: Mandatory

Job Location: New DOHS Mohakhali

Salary: Up to BDT 30,000